Covington Provided Excellent Customer Service and Extra Savings
"I wanted to pass along my appreciation for this extra assistance from our Travel team.
I had change of schedule on July 23rd trip to Mt Storm that required driving a rental car from Clarksburg back to the Richmond airport. Though I asked, neither car rental location was able to waive the drop-off fee.
When Chris Taylor, travel advisor at Covington was booking my Aug 14 trip to Storm - also requiring one-way rental - she mentioned the car rental company had eliminated drop-off fees in most cases.
I explained the situation from July and she was successful in persuading the car rental company to credit the drop fee, saving Dominion over $150."
Thanks,
Ellen Pleasants, Dominion
Testimonial
"The feeling of "Family" that exists between Covington Travel associates and their clients is most exceptional and exemplary. I am sure that all of you take pride in that feeling!"
Bob Dye, Transient Sales Manager, Washington Plaza Hotel
Account Management
Maximize the value of your travel program with the expertise of a Covington account manager. At Covington, upgrading the travel experience goes beyond making flights and hotel stays more pleasant. We work closely with all members of your team to stretch your travel budget and achieve a seamless, positive experience all around.
Our account management team helps enhance your program's performance in a variety of valuable ways:
- Assisting with supplier negotiations and RFPs
- Recommending and setting up appropriate online tools
- Providing comprehensive reporting and benchmarking
- Creating travel program seminars and training
- Conducting quarterly or annual reviews
- Resolving client service and reservation issues
Your Covington account manager assists you with developing or updating an effective travel policy, and implementing it through full-service and online booking tools.
Covington's experienced team is well versed in all aspects of travel program management, and we're available to advise you regarding any facet of your unique program.
Contact our Business Travel Services team or call us at 800-922-9238, 804-747-7077.
VBTA GOLF TOURNAMENT - APRIL 2013
L-R: Chris Cope, Carlson Rezidor Hotel Group: Clay Smith, Dominion Resources; Dee Dee White, Mary Ruffin, and Sam Keene, Covington Travel; Jim Deutsch, Carlson Rezidor Hotel Group