Covington Provided a Wonderful Experience!
"I just wanted to take a moment to tell you about the wonderful experience I had with your associates Heather Weiler and Madhavi Del Favero. Recently I learned that I would be taking a rather quick trip out of state for work and have been so busy lately that I missed some rather important details like what city I actually should be flying into.
In panic today I reached out to Heather and asked her to call me and she contacted me with in two minutes. Feeling embarrassed, I explained my situation and figured she would think I was a complete moron and she reacted just the opposite. She was understanding, empathetic, and extremely helpful. She was able to change my flight, have any change fees waived, all within an hour or so time frame.
This careless error on my behalf could have ruined my entire day and cost me a good bit of money but your associate jumped right on the issue, put me at ease, and made me feel extremely appreciated and was understanding.
In my line of work I deal so often with disgruntled customers and it delights me when on the rare occasion a customer wants to fill me in on a good experience rather than only negative ones and I thought you may enjoy the same compliment about one of your folks."
Ashley McCray, Wyndchase BellevueTravel Planning
Upgrading the travel experience begins with travel planning tailored to your needs. Some travelers prefer to see what's out there and choose for themselves. Others want to leave it to a specialist who knows their preferences. At Covington, we understand. That's why we offer a variety of planning options that allow you to take advantage of our quality controls and adhere to your company's requirements.
Full-Service or Online Reservations
With our team of experienced travel advisors and support staff, Covington provides full-service travel management 24 hours a day, every day. Many of our business clients are supported through a call-center approach. Larger customers are assigned dedicated teams or staffed with an on-site travel department.
Based on your company's culture, we analyze your needs and determine the most appropriate solutions for your situation. Whatever the arrangement, you can be assured that your business travelers and planners are supported by specialists with a great deal of industry knowledge and experience.
For those who prefer to book their own travel, Covington provides access to two web-based tools. Each one allows users to research and book reservations 24/7 via a secure, dedicated business site that has been configured with your company's travel policies.
Cliqbook®—In addition to air, car and hotel, Cliqbook users can also reserve airport parking, dining and entertainment. Cliqbook also interfaces with the Concur® expense reporting tool.
Rearden Personal Assistant™—In addition to air, car and hotel, Rearden users can also reserve airport parking, dining, entertainment and package shipping. Rearden interfaces with and owns the ExpenseWire® expense reporting tool, and it is compatible with most expense reporting solutions.
Get the best fares and seats, and satisfy your travel policies.
Our comprehensive fare pricing and shopping systems are populated with real-time data from more than 450 airlines worldwide. We integrate rules validation, guaranteed fares, negotiated fares and more from multiple content providers, so you can book with confidence.
In addition, Covington uses a series of customized systems to ensure accuracy and secure the best fares and seats available until the day of departure. These include:
- Fare Checker—This automated program reviews reservations to ensure that they were booked at the lowest applicable rates, then continually watches for lower fares.
- Seat Checker—Powerful logic helps secure preferred seating based on up-to-date seat maps.
- Reservation Rules—Covington systems allow us to ensure adherence to your company's travel policies.
- Hotels and Car Rentals—Arranging hotel and car rental reservations is an integral part of our service. There is no fee for making those arrangements.
Contact our Business Travel Services team or call us at 800-922-9238, 804-747-7077.