Our Commitment to Customers
On behalf of the entire Covington Travel team, we wish you good health and safety during this unprecedented time. Covington’s staff is fully operational with the majority of our staff working safely from home and can be reached by work phone or email for anything that you need. We appreciate your patience and understanding as we navigate through this together.
- Our management team is following the advice from authoritative sources such as the CDC, the World Health Organization, and the U.S. State Department.
- We are working closely with our supplier partners to keep abreast of their relaxed change penalty policies, many of which give you the flexibility to book now and modify your plans later if needed. We receive daily updates from them so we have the most credible information at hand.
- Here are the updated policies for Travelex Insurance and Allianz Travel Insurance for your reference.
What You Need to Know – Infographics
As you resume travel, information will be at the heart of your defenses against COVID-19. Here are some extra advice and tips you can use throughout your trip to support a seamless and safe experience when away from home.
Taking a Flight
At the Hotel
Using Ground Transportation
At the Destination
Getting Back to Business Travel
Travel Suppliers’ Current COVID-19 Policies
Check your travel supplier for any travel restrictions, requirements, and adjustments to services, check-in options, or amenities. There may also be new hygiene and sanitizing practices in place for your protection. Not all policies will be the same for departure and arrival cities and airports. Check information for all segments of your trip.
Train and Ground Transportation Policies
Suppliers Provide a Higher Standard of Cleanliness
Hotel Cleanliness and Hygiene Programs
Airline Cleanliness and Hygiene – North America
Airline Cleanliness and Hygiene – Middle East
Airline Cleaning Standards
Hotel Cleaning Standards
Ground and Tour Operator Standards
Safe Travels Stamp of Approval
The World Travel & Tourism Council (WTTC) designed a Global Safety Stamp of Approval that allows travelers to recognize governments and businesses around the world which have adopted globally standardized health and hygiene protocols – so consumers can experience ‘Safe Travels.’ The protocols were designed following guidelines from the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC), and taking best practices from WTTC’s Members into account. 250 destinations and hundreds of companies now proudly display the stamp.
Trusted Travel Links & Resources
Centers for Disease and Control and Prevention (CDC)
World Health Organization (WHO)
US Department of State Travel Advisories
Department of Homeland Security (DHS)
Entry Restrictions by Country
How Do Airline Change & Cancellation Waivers Work?
Does Travel Insurance Cover Coronavirus Cancellations?