We’re Here for You.
Serving Global Travelers for over 50 years
Now more than ever, our top priority is to keep our travelers safe and healthy during these challenging times. The dynamic nature of this COVID-19 outbreak requires us to be flexible in how we respond, provide service, and protect our customers and employees.
While the majority of our staff is working safely from home, Covington is fully operational and we can be reached by work phone or email to assist you with anything that you need.
As a leading full-service travel agency, Covington Travel provides personalized service to every business and leisure traveler. In addition to managing three locations in Virginia, Covington operates several on-site locations in corporations.
As President and CEO of Covington Travel, Josée Covington brought to life a company that would become a national leader for business and vacation travel services. As a native of Luxembourg and a naturalized U.S. citizen, Josée founded Covington with only two employees in 1967.
With over 50 years in business, Josée credits the travel agency’s growth to the hard work and dedication of its employees. “Nobody is ever successful on their own,” she says. “It takes a village, and that’s what we have.”
Today, Josée’s sons, Paul and Denny, share in delivering Covington’s commitment to excellence. Paul Covington, CFO, is proud of his team’s success in keeping Covington ahead of the curve. “New technologies continue to emerge, and we will implement them wherever possible to meet the needs of our clients.”
Covington’s recent key developments include the following:
• Expanded sales team to capitalize on growth in new markets.
• Completed Travelport Smartpoint deployment and introduced intranet informational system Insight to enhance agent productivity.
• Successfully migrated key systems to the cloud.
• Modified phone system to improve customer experience and developed new internal call reporting.
• Added new technology and personnel focused on helping clients better manage simple meetings.
Fifty years later, the Glen Allen-based company has grown to 84 travel professionals, serving more than 300 corporate clients. In addition to planning business trips for executives, they focus on planning vacations, corporate meetings, and incentive trips. Covington also has the technology necessary for clients who prefer to book trips using the company’s online booking tools.
Exceptional Customer Service
Whether working with an individual or a corporation, the Covington team recognizes the importance of focusing on exceptional service and attention to even the smallest detail. We believe an infectious, can-do attitude is the only way to ensure the best possible results every time.
“Nothing is as important as the relationships we build with our clients, our suppliers, and our own colleagues. Not even the bottom line.”
—Josée Covington, President and CEO, Covington Travel