Our Commitment to Customers
On behalf of the entire Covington Travel team, we wish you good health and safety during this unprecedented time. Covington’s staff is fully operational with the majority of our staff working safely from home and can be reached by work phone or email for anything that you need. We appreciate your patience and understanding as we navigate through this together.
On this page we have currated reliable information sources about the COVID-19 global pandemic. The situation remains fluid with authorities and suppliers changing policies at a rapid pace. The following links geared to the needs of travel managers and individual travelers are compiled and kept current by our partner BCD Travel.
Preparing and Responding to Travel Disruptions
- Our management team is following the advice from authoritative sources such as the CDC, the World Health Organization, and the U.S. State Department.
- We receive daily updates from our supplier partners so we have the most credible information at hand.
- We are working closely with our supplier partners to keep abreast of their relaxed change penalty policies which give you the flexibility to book now and modify your plans later if needed.
- Our agents are monitoring departure lists and reaching out to travelers to arrange alternative plans.
- Here are the updated policies for Travelex Insurance and Allianz Travel Insurance for your reference.
- We are currently assisting clients who wish to change their travel plans and need travel assistance.
Trusted Travel Links & Resources
Centers for Disease and Control and Prevention (CDC)
World Health Organization (WHO)
US Department of State Travel Advisories
US Re-entry Airport List from DHS
COVID-19 statistics
Traveler FAQs
Entry Restrictions by Country
US Airlines Announce New Requirements for Wearing Masks
How Do Airline Change & Cancellation Waivers Work?
Does Travel Insurance Cover Coronavirus Cancellations?
Updated COVID-19 Airline and Train Policies
Suppliers Provide a Higher Standard of Cleanliness
Safe Travels Stamp of Approval
The World Travel & Tourism Council (WTTC) has specifically designed a new Global Safety Stamp of Approval that will allow travelers to recognize governments and businesses around the world which have adopted globally standardized health and hygiene protocols – so consumers can experience ‘Safe Travels’.
Eligible businesses such as hotels, restaurants, airlines, cruise lines, tour operators, restaurants, outdoor shopping, transportation, and airports will be able to use the stamp once the health and hygiene protocols, outlined by the WTTC, have been implemented. Destinations will also help to award the stamp of approval to local suppliers.
AMERICAN AIRLINES
DELTA AIR LINES
jetBlue
SOUTHWEST AIRLINES
UNITED AIRLINES
AMTRAK
Hotels
GLOBAL HOTEL CHAINS
Several Global Hotels Chains Apply COVID-19 Hotel Cleanliness
HILTON
Hilton Defining New Standard of Cleanliness
HYATT
Hyatt’s Global Care and Cleanliness Commitment
MARRIOTT
Rental Cars/RideShare
NATIONAL/ENTERPRISE/ALAMO
Enterprise Holdings Car Rental Brands Complete Clean Pledge
LYFT
Lyft Announces New Health and Safety Standards for Ridesharing.
We appreciate your understanding, loyalty, and support as we continue to monitor this ever-changing global situation.






