Delta Air Lines is redefining their cabin categories in an effort to further distinguish the seating choices available to customers. Starting March 1, 2015, Delta redefines seating options into five classes of service: Delta One, First Class and Delta Comfort+ will be the premium seating products; Main Cabin and Basic Economy will be the value options.
“We’re providing Delta customers with a thoughtful, well-defined spectrum of options as they make decisions about travel,” said Glen Hauenstein, Executive Vice President and Chief Revenue Officer. “Whether a customer prioritizes the perks of Delta One or the value of Basic Economy, every seat comes with impeccable service and unmatched reliability.”
- Delta One, formerly BusinessElite®, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco*
- First Class is offered on short-haul international and domestic routes**
- Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world
- Main Cabin experience is provided everywhere Delta flies offering a high standard of customer service
- Basic Economy offers Main Cabin service with fewer flexibility options, including limited Medallion® benefits
Customers flying long-haul international routes or between New York-JFK and Los Angeles or San Francisco* will experience Delta One featuring full flat-bed seats and Westin Heavenly® In-flight bedding. Delta One service also offers access to Delta Sky Clubs® on the ground and Delta’s highest level of service onboard featuring curated menus from renowned chefs Michael Chiarello, Masatoshi Ishimoto, Michelle Bernstein and Linton Hopkins paired with wine from Master Sommelier Andrea Robinson’s specially curated Delta Winemaker Series.
Customers flying short-haul international and domestic routes will experience updated features in First Class** with sophisticated new seat covers featuring a quilted design and dedicated overhead bin space. First Class customers board first and enjoy other premium touches like pre-departure beverages, complimentary meals and snacks on longer flights, and complimentary beer, wine and spirits.
The new Delta Comfort+ offers an upgraded experience to customers who want priority boarding, more legroom, dedicated overhead bin space and new seat covers featuring a diamond-stitched pattern. Complimentary beer, wine and spirits and complimentary premium entertainment with Delta StudioTM help to round out the experience. Long-haul international routes feature extra seat recline, a complimentary pre-set pillow, blanket and a Delta sleep kit.
Delta continues to provide customers a high standard of customer service through its Main Cabin experience. With features including more in-flight Wi-Fi than any other airline and free entertainment options through Delta Studio, customers have the choice to work or relax onboard. Customers also continue to enjoy complimentary non-alcoholic beverages and snacks on most flights. Long-haul international routes feature complimentary beer, wine and spirits, meal service and a Delta sleep kit.
In select markets, customers now have the option of Main Cabin service with Basic Economy value when they purchase Delta’s basic fare product with limited Medallion benefits and fewer flexibility options such as: no advance seat selection; no mileage or paid upgrades (regardless of elite status); no ability to change or refund the ticket once it’s purchased (use it or lose it). Customers selecting Basic Economy still have access to in-flight Wi-Fi and Delta Studio as well as complimentary non-alcoholic beverages and snacks on most flights.
Medallion Upgrade Updates
SkyMiles Diamond and Platinum Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class and will also receive complimentary access to Delta Comfort+ seats at booking. Gold and Silver Medallion members will continue to be eligible for Unlimited Complimentary Upgrades to First Class as well as complimentary access to Delta Comfort+ seats starting 72 hours and 24 hours prior to departure, respectively.
For flight information and reservations, be sure to contact your professional Business Travel Consultant at Covington.
*Delta One full flat-bed and Delta Comfort+ seat upgrades between New York JFK and San Francisco are projected to be complete in the spring of 2015. ** Select international flights may offer Business Class service in lieu of First Class. Amenities in the Business cabin may vary by flight and aircraft.
Source: Delta Air Lines; All photos credit: Delta Air Lines